Working location: Dist. 3 and Dist. 12

Salary: 9 - 11M VND + Allowance

Primary Role of Position:

This individual will become an expert in DiWeb and communicate with customers and their trading partners addressing technical, training, and business process needs, problems and concerns.

MAIN RESPONSIBILITIES:

·       Answer support phone lines and emails

·       Resolve technical issue/errors related to web services

·       Train customers to use their web account

·       Work with EDI mapping in upgrading EDI maps

·       Track support inquires through the support CRM insuring the customer issue is resolved

·       Follow-up on unacknowledged transactions

·       Set-up and maintain EDI trading partner relationships as needed

·       Any other duties as assigned by supervisor

REQUIREMENTS:

·       Experience in Customer Service, Technical Support or related field preferred

·       Strong communication skills both written and verbal; Ability to communicate thoughts and information clearly and concisely

·       Must have a strong attention to detail; Careful about detail and thorough in completing work tasks

·       Efficient able to handle and resolve client issues quickly and accurately

·       Ability to work in a dynamic and fast-paced environment

·       Skilled in Microsoft Office Suite

·       Experienced or have knowledge in Customer Relationship Management (CRM)

.       Willingly to work at weekends

.       Working Time: 40 hours/Week, 9AM – 6PM and 3 days a week work in night shifts